Returns

Thank you for shopping with us. We want you to be completely satisfied with your purchase of our cream deodorant. If for any reason you are not satisfied, we offer a hassle-free returns policy outlined below.

1. Eligibility for Returns:
We accept returns on unused and unopened products within [number of days] days from the date of purchase. To be eligible for a return, the item must be in its original condition, with all packaging intact.

2. Return Process:
To initiate a return, please follow these steps:

Contact our customer service team through the information provided on our website or via email [email address] to request a return authorization. Please provide your order number and a brief explanation for the return.
Our customer service team will provide you with instructions on how to proceed with the return, including the return address.
Pack the item securely in the original packaging or a suitable alternative to prevent damage during transit.
Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

3. Refunds:
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to the original payment method within [number of days] days. Please note that shipping costs are non-refundable.

4. Exchanges:
We do not offer direct exchanges. If you would like to exchange a product, please follow the return process outlined above and place a new order for the desired item on our website.

5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will gladly replace the item or provide a refund, including the return shipping costs, upon verification of the damage or defect.

6. Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns on opened or used products unless they are damaged or defective. Additionally, gift cards or promotional items are non-returnable.

7. Customer Support:
Our customer service team is available to assist you with any questions or concerns you may have regarding returns. Please reach out to us through the information provided on our website or via email [email address].

We reserve the right to refuse returns or provide refunds at our discretion, depending on the circumstances and condition of the returned product.

Please note that this returns policy applies to purchases made through our website. If you purchased our product from a third-party retailer, please refer to their return policy.

Last updated: 29/05/2023